Everyday help for our customers
For peace of mind for our customers, the FAQ page is a range of questions and answers to assist in providing clarity on range of topics. Such as
- Managment – Experience
- Obligation Free Quotes
- Insurances
- Licenses
- Availability
- Payment options
If you need more help
Experience – The company is driven by Damien Natho. Whom has more than thirty years of experience in the electrical industry. This includes many facets of the industry, including General light and power, Automation (high speed and home smart systems), Maritime, Mine site, Oil and Gas HA areas, High Voltage systems, Critical Medical Care (X-ray, MRI, and Cancer treatment equipment installation)
Obligation Free Quotes – All of our quotes are done on a obligation free intent. Whilst we strive to meet your schedule with site visits, these are sometimes done out of normal hours. As to not impact our day to day operations.
Insurances – As an electrical contractor due to the size of the works we undertake and manage we have above the minimum requirement in regard to our insurance coverage. With a minimum of $10,000,000 Public liability as well as professional indemnity insurance for the projects / clients that require this for managing their larger projects.
Licenses – As well as ensuring all of our staff have current electrical licenses and the requirements around these, EPM Electrical have been trading under both a NSW and Qld Electrical License since 2019. A top of this EPM Electrical also hold a ARC (Australian refrigeration council) License which allows us the availability to supply and install our split, ducted air conditioning systems and heat pumps up to 18kW.
Availability – Whilst it is hard to guarantee availability to fall into line with our cleints schedule and desired timeline. We will work together to achieve an agreeable time line prior to commencement of the works. Though once work / the project has commenced, only a divine intervention would impact us to not meet our agreed target schedule of project delivery.
What payment methods exist in your company?
- Under normal circumstances upon completion of the works a formal invoice will be issued on a 5-7 day account. For larger projects a weekly invoice will be generated on weeks end and issued as a progressive payment system.
- In addition to EFT we do have on site credit card facilities via a Westpac secure means of payment.
- Including a secure means of payment if only ordering electrical parts off the website directly. Including Paypal, Mastercard and Visa
Can I return the product after purchase?
- In alignment with the Qld, consumer legislation all faulty equipment can be returned for replacement.
- All workmanship is guaranteed for a minimum of 12 months or longer under specifically stated conditions.
- Return of goods due to no longer being wanted will only be accepted when the goods are returned at the clients shipping costs in a new saleable condition including packaging. In these instances, a credit shall be provided to be utilised against other items for a set maximum duration (under normal circumstances 12 months)
How do I use a promotional code?
- From time to time we promote, either on the website or on social media specials. Whether that be as identified as a % off for a set duration or a $ value off the installation rate of specific appliance or system. At the time of confirming the purchase on the website or when booking the works after a quotation. The provision of the promotional code shall be issued and notified to the company prior to the works commencing.
What if the prepaid goods are not delivered?
- All deliveries will be issued with a tracking number. With the option of packaging insurance available at the time of purchase. If the good unfortunately go astray the standard tracking and insurance process will need to be followed to undertake a claim against the party who have lost the goods.